Everything about ordering, delivery, payment, and our products. Can't find what you're looking for? Message us on WhatsApp.
Orders & Delivery
We deliver across all seven emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery to Dubai is 39 AED. Delivery to all other emirates is 59 AED.
Yes. Orders to Dubai over 500 AED qualify for free delivery. Orders to Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain qualify for free delivery over 600 AED.
Most orders arrive the next day after you place them.
Yes. Once your order ships, we'll send you a tracking link.
Orders placed on Saturday are processed on Monday.
Payment
We accept card payment.
Yes. When you click Pay, you're redirected to our payment provider's own secure site to complete the transaction — your card details are never handled directly by us.
No, we don't currently offer cash on delivery.
No, payment is required at checkout.
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Returns & Order Issues
Due to the nature of our products, items are non-returnable once received.
We'll send you a replacement — just reach out and let us know.
Yes, contact us as soon as possible after placing your order.
This is very rare. If it happens, we'll contact you right away to sort it out.
Product Safety & Ingredients
Yes, our products are formulated to be safe for use around babies and children.
Yes — our formulas are made with pets in mind, so they're safe to use in homes with cats and dogs.
Yes, all our products are paraben-free.
Yes.
It's formulated for general household surfaces. Get in touch on WhatsApp if you'd like guidance for a specific surface.
Yes.
Product Usage
Dosing instructions are printed on the product label — follow those for the best results.
Yes, our formulas work well with hard water, which is common across the UAE.
Not at the moment.
B2B / Wholesale
Yes — visit vilesontrade.company for wholesale pricing.
Hotels, offices, cleaning companies, and retailers. Visit vilesontrade.company for details.
Visit vilesontrade.company to get started.
Support
Via email, phone, or WhatsApp.
9:00–20:00, seven days a week.
Still have a question?
Our team replies fast on WhatsApp, every day from 9:00 to 20:00.